By Vincent P. Magnini,Carol J. Simon
This e-book provides options that mirror the enormous and sundry event of the authors. they've got produced an array of powerful visitor delight suggestions from which even the main veteran hoteliers can study and profit. With this useful, easy-to-use e-book, there's no have to sift via pages of narratives in an effort to establish actionable strategies and methods that may be utilized on the property-level. The booklet offers one precise and actionable consumer delight method on each one page—a invaluable characteristic for busy managers.
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A Hotel Manager’s Handbook: 189 Techniques for Achieving Exceptional Guest Satisfaction by Vincent P. Magnini,Carol J. Simon